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FAQ's

COMPANY INFORMATION

1. Who is Crossroads Furniture Mart?

Crossroads Furniture Mart is the largest furniture showroom in Western Canada. We are a furniture retailer dedicated to making the process of shopping for your home fun and easy. We're not a generic furniture retailer ; We hand pick and audit the best in quality, style for you and your home and we make sure everyone can afford our products. 

2. Is it safe to order online from Crossroadfurniture.ca?

We know that the safety of your personal information is extremely important, and use state-of-the-art fraud detection software to protect all of your personal data and credit card information. We even go one step further and manually verify the legitimacy of all orders placed with us. 

 3. Do you have any store locations?

Crossroads Furniture Mart has 1 location in Calgary, Alberta. Our website is also our showroom, which allows us to have a larger selection of products you can browse online at any time (Some items are in-store exclusives).

 

ORDERING

1. What do you do with my information?

We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. 

2. How do I track my order?

To view the status of your order, simply log in to your crossroadfurniture.ca account and click "My Orders." Then, select the order number you want to review. Your Delivery confirmation will be emailed to you within 7 days of your scheduled delivery. If you have any questions or want to make changes, Contact Us or call us at (403)-250-6660

 3. Can I edit my order once it has been placed?

Sure thing! Just get in touch with our team as soon as possible and they'll help you with any necessary changes. Just Contact Us at any given time.

4. Can I cancel my order?

Orders can be cancelled as long as they haven't already been shipped. To cancel, please contact our Customer Care team. In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.

5. Are the colours on the site accurate?

The photos on the site are as accurate as possible. However, the actual colour of your order may vary slightly due to different monitor settings. 

DELIVERY

1. Where do you deliver?

We are a company based out of Calgary, we currently only deliver in the province of Alberta. We ship to all the cities in Alberta and we soon plan on reaching Canada-Wide.

2. I live outside your delivery area, Can I still order?

 We want to help you create the home of your dreams even if you don't live in one of our delivery areas. Contact our Customer Care team to determine if other delivery options are available or if there is a pickup location in your area.

3. How much does delivery cost?

Delivery is FREE on any order over $499 (before taxes). If your order is under $499, the delivery charge is only $49-$75 depending on the product.

For our Delivery Information, Please visit our Shipping page.  

4. When will my order be delivered?

Once your order is placed, your order confirmation email will also show your estimated delivery date(s). We do Promise to deliver your product within 1 Week of purchase. Contact us if you want you delivery earlier.

5. Can I change my delivery date?

Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our Customer Care team.

6. Will my furniture be assembled for me?

You're responsible for assembly on any products that have been specified as "Customer assembly required" or "ready to assemble" but we'll handle the rest! Visit the Shipping and Returns Page for full details.

 

WARRANTY & RETURNS

1. What if my merchandise arrives damaged?

Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork. Then, contact our Customer Care team within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.

 

2. Can I return something if I don't like it?

If you change your mind about an item, No problem – we make returns easy. You can return most products within 7 days of delivery by simply calling or emailing our Customer Care team. Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in "as-new" condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

Non-returnable items:

  • Mattresses & Box Springs
  • Assembled and/or Modified items
  • Items without original packaging

 

Have another question? Contact our Customer Care Team for help.