Shipping & Returns
At Crossroads Furniture Mart, we strive to provide the best home delivery service by partnering with reliable, professional delivery teams in your area. We'll carefully select the best delivery options for your order to make sure everything arrives safe and sound.
Shipping and Returns:
At Crossroads Furniture Mart, we believe in creating a stress-free shopping experience for our customers. That's why we offer $65 shipping all over Calgary and an option to get assembly and setup so people can choose what works for them. We also offer free in-store pickup for all customers and we help them load the products in their car/trucks.
All Crossroads Furniture Mart products are carefully and professionally shipped within 4-5 business days using our privately run Delivery Service right to your door.
Standard shipping includes delivery to the front door of your house or condo/apartment unit if an elevator is available.
You may choose to add Assembly and Installation on any product for Extra Charge which includes:
- Professional Assembly + Installation of the product wherever you want in your house.
- Removal of all garbage and packaging that comes with the product.
*Please note that delivery dates provided are reliable estimates but cannot be guaranteed. Delivery time windows are weekdays from 10am to 8pm.
To arrange a specific time frame, please call 403-250-6660 with your order number and we can work around your busy day by scheduling a 3 hour appointment window Monday to Friday. From delivery inside your home to full installation in the room of your choice with debris removal, we make your shopping experience as convenient as can be.
Preparing for your Delivery
The name on the order must match the government-issued photo ID of the person receiving the delivery. If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance.
If you're having your product delivered somewhere else, or you'd like to have someone else receive it for you, we'll need to confirm those details with you at least 72 hours prior to delivery.
Exchange and Returns
(Due to COVID-19, some policies might not apply. Contact Customer Care for more information)
At Crossroads Furniture Mart, we’re committed to creating a better online shopping experience. If for some reason you aren’t completely satisfied with your purchase, contact us and we will do what we can to make it right.
We offer a FREE EXCHANGE on qualifying purchases! Simply contact our Customer Care Team within 3 days of delivery and we will arrange for an exchange on your purchase. All you’ll pay is the delivery fee and any price difference. (Valid once per order, on an item of equal or greater value.)
You can also return most products within 7 days of delivery if you are not completely satisfied. Your refund will exclude the delivery fee ($49-$99) and restocking fee (10% - 20% ) and can only be made if the merchandise is in “as-new” condition.
Just contact our Customer Care and we’ll take care of scheduling the return pickup for you.
In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and we will help you with a repair or a replacement.
NON RETURNABLE ITEMS
- Mattresses & Box Springs
- Assembled and/or Modified items
- Items without original packaging
In order for us to accept your return, the item must be:
- Packed securely in its original packaging
- Free of any and all damages
- Unassembled (and was never assembled)